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Shipping & Return Policy

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@joes-rotisseria.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Joe’s Rotisseria

Attn: Returns

RMA #

547 Westfield Ave W 

Roselle Park, NJ 07204

United States  

Return shipping charges will be paid by the customer. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

The following items cannot be returned or exchanged: 

  •     All Food Products Cannot be Returned    

For defective or damaged products, please contact us at the customer service number below to arrange a store credit or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

contact@joes-rotisseria.com

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